Return and Refund Policy

Thank you for shopping at ChocoMedley (https://www.chocomedley.in/). We take great pride in handcrafting and packaging our chocolates to ensure they reach you in perfect condition.

Because chocolates are perishable food items, our return and refund guidelines differ from standard non-perishable goods. Please read this policy carefully before placing your order.

1. No General Returns

a. Due to food safety, hygiene regulations, and the perishable nature of chocolate products, we do not accept returns or offer refunds for change of mind, personal taste preferences, or minor cosmetic variations in packaging.

b. Chocolate Blooming: A slight whitish coating or minor softening due to transit temperatures, particularly during warmer weather, is natural for genuine cocoa products and does not indicate that the chocolate is spoiled. Such instances are not eligible for returns or refunds.

2. Exceptions Eligible for Refund or Replacement

We will gladly offer a replacement or full refund under the following conditions:

a. Damaged or Crushed Product: The item arrives completely melted beyond consumption, broken, or severely crushed.

b. Incorrect Item Delivered: You receive a product different from the product ordered.

c. Missing Items: An item listed on your order invoice is missing from the package.

d. Expired Goods: The item delivered has passed its "Best Before" date upon arrival.

3. Claim Reporting Window & Unboxing Proof

a. To report an issue with your order, you must notify us within 24 hours of delivery.

b. Mandatory Requirement: You must submit an uncut unboxing video showing the package being opened through to the revealing of the item and/or clear photographs of the damaged product, along with your Order ID.

c. Claims filed after 24 hours of delivery or without adequate visual proof will not be processed.

4. Cancellation Policy

a. Before Dispatch: You may cancel your order within 2 hours of placing the order or before it is dispatched, whichever is earlier, by contacting our team.

b. Prepaid orders cancelled within the permitted cancellation window will be fully refunded.

c. After Dispatch: Once an order has been shipped or handed over to our courier partner, it cannot be cancelled.

5. Refund & Replacement Processing Timeline

If your claim or order cancellation is approved:

a. Prepaid Orders: Refunds will be credited to your original payment method, including Credit/Debit Card, UPI, NetBanking, or Wallet, within 5–7 business days.

b. Exchange/Replacement: Replacement deliveries will be completed within 5–7 business days after approval.

c. Cash on Delivery (COD) / Direct Bank Payments: Refunds will be transferred to the UPI ID or bank account details provided by you within 5–7 business days after claim approval.

6. Non-Refundable Scenarios

A refund will not be issued in the following situations:

a. Delivery fails due to an incorrect, incomplete, or incorrect shipping address provided by the customer.

b. The recipient is unavailable at the delivery location after multiple delivery attempts by the courier partner.

c. The package is refused or rejected by the recipient upon delivery.

7. Shipping & Delivery

a. All orders will be delivered within 4–5 business days.

b. Delivery timelines may vary slightly due to circumstances beyond our control, including courier delays, weather conditions, public holidays, or other unforeseen circumstances.

8. How to Contact Us for Claims

To initiate a claim, request a cancellation, or report an issue with your order, please contact us using the details below:

a. Email: chocomedleyteam@gmail.com
Please include your Order ID and attach the required unboxing video and/or photographs.

b. Phone / WhatsApp: 7337002088

Thank you for choosing ChocoMedley. We appreciate your understanding of our food-safety and quality policies.